Privacy Policy

Last updated: April 2025

1. Who We Are

Aldahie Studio ("we", "our", or "us") operates aldahie.studio and provides digital platform services to shops, startups, freelancers, and businesses.For any privacy-related questions, contact us at: [email protected]

2. Data We Collect

We collect personal data only when you actively provide it:

  • Contact form: name, email address, message content, and IP address.
  • Registration flow: full name, email address, password (hashed, never stored in plain text), project preferences, and domain information.
  • Automatically: IP address, browser type, pages visited, and session data for security and analytics purposes.

3. How We Use Your Data

We use your data exclusively to:

  • Respond to your contact requests and support inquiries.
  • Create and manage your Aldahie platform account.
  • Send transactional emails (account confirmation, password reset, billing notices).
  • Detect and prevent spam, abuse, or fraudulent activity.
  • Improve the performance and reliability of our services.

We never sell your data to third parties and do not use it for advertising purposes.

4. Legal Basis (GDPR)

For users in the European Economic Area (EEA), we process your data under the following lawful bases:

  • Contractual necessity: to deliver the services you signed up for.
  • Legitimate interest: to maintain security, prevent abuse, and improve our platform.
  • Consent: where you have explicitly opted in (e.g., marketing emails).

5. Data Retention

We retain your personal data for as long as your account is active, or as necessary to provide services.Contact form submissions are retained for up to 12 months.You may request deletion of your data at any time (see Section 7).

6. Third-Party Services

We use the following sub-processors who may process your data:

  • Heroku (Salesforce): cloud hosting infrastructure.
  • Cloudflare: CDN, DDoS protection, and performance.
  • Stripe: payment processing (only when you make a purchase).
  • Microsoft Clarity: anonymous session recording for UX improvements (if enabled).

Each of these providers maintains their own GDPR-compliant privacy practices.

7. Your Rights

Under GDPR and applicable laws, you have the right to:

  • Access the personal data we hold about you.
  • Correct inaccurate or incomplete data.
  • Request deletion ("right to be forgotten").
  • Object to or restrict certain processing activities.
  • Receive a copy of your data in a portable format.

To exercise any of these rights, email us at [email protected]. We will respond within 30 days.

8. Cookies

We use essential session cookies to keep you logged in and protect your account.We do not use third-party advertising cookies.Analytics tools (Clarity) may use cookies for session recording, you can opt out via browser settings.

9. Changes to This Policy

We may update this policy from time to time. When we do, we will update the "Last updated" date at the top of this page.Continued use of the service after changes constitutes acceptance of the updated policy.

10. Contact

For any questions about this Privacy Policy, please contact:
[email protected]